LEWIS MODEL
According to this, Italy has a multi-world culture and we can identify this in some aspects like etiquette, Italians are so relaxed about time because in Italy be "on time" means 20, 30 or 45 minutes late.
In addition, they have a lot of body language, for example when they are greeting each other brings two kisses in each cheek.
Another point is, Italians talks most of the time, they are typically direct communicators. They tend to be open about their emotions and speak clearly about their point. They generally expect similar honesty from their conversation partner and hence may fail to read into understatements. Therefore, avoid ambiguity and indirect speech.
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